FAQ


Second Opinion

What is a second opinion

A second opinion is when you talk to a different doctor about your diagnosis or treatment. It can be an in depth examination or a simple chat about your existing diagnosis and treatment options.

Why should I get a second opinion?

There are many reasons why patients seek out a second (or third) opinion:

  • Some conditions are complicated and doctors with different experience or viewpoints can help you reach the proper diagnosis.
  • Many patients facing a difficult or life threatening treatment want to make sure that the treatment is absolutely necessary or that there are no other reasonable alternatives.
  • The best treatment options change rapidly as medical science advances. Doctors from different regions or specialized institutions might have more experience with the newest options.
  • Some rare conditions require narrowly specialized doctors.
  • Sometimes the patient and the family wants to understand what is going on and their doctor is unable or unwilling to fully explain.

Do doctors make mistakes?

Of course, we all do. Medical error is understudied but most estimates fall between 5% and 20%. This means that a second opinion could reduce error by 80% to 95%.

"To err is human, yet society demands that medical professionals be faultless." Quality Initiatives: Anatomy and Pathophysiology of Errors Occurring in Clinical Radiology Practice

Will my doctor be upset if I seek a second opinion?

Your doctor shouldn’t be upset; more viewpoints will help you both find the best options for your health. Take charge of your health.


Diagnose.me service

How are the specialists on Diagnose.me selected?

We look for doctors who are focused on a particular area and have achieved a high level of experience and expertise in that area. We look for authorities in their fields and doctors who are well respected. Many of our specialists are heads of their departments, organizations, or leading researchers. We look for great communicators and educators as we feel these skills are crucial (and often overlooked).

What will I receive? How does the report look like?

Have a look for yourself: Consultation Report and Multidisciplinary Consultation Report. In the report, the specialist will provide his or her findings and if possible suggestions on your next steps. The specialist will answer questions related to his or her specialization. Please note that the specialist will generally not describe or mention each study/image separately but will cover all of them in one complex report.

What if the report doesn’t say what I want?

The report will include specialist’s best professional opinion. Neither we nor the specialist will be able to change the findings of the report to reflect what you want to see. Our reports are aimed to help the patients on the road to recovery and are not meant for any legal or regulatory proceedings. For the same reason, the report will generally not evaluate past procedures.

Can I ask follow-up questions?

Yes, you can ask follow-up questions regarding the findings in the report easily from your account. We limit questions to two per case in order to keep the fees low for everyone. For more in-depth discussion, many of our specialists offer a video consultation.

Will I understand the report?

Yes, our specialists write for patients and we spend a lot of time to ensuring this. The report must be written in everyday language and understandable to people with no medical experience.

Can I rely solely on the Diagnose.me report to decide the next steps in my treatment?

No, the report is based only on the information you provide and the Diagnose.me specialist will not have the opportunity to examine you personally. The report will focus on answering your questions and educating you on your condition so that you can make better choices about your health.

Is your site secure?

Yes. We only ask for information we absolutely need related to your medical condition. We don’t need your name, address, or ID.

Can I delete my account?

Yes, please contact us if you would like to delete your account.

Can I view the medical images myself?

We do not offer an image viewer, however there are plenty of great tools available. The CD/DVD with your scans often includes a viewer. Alternatively, OsiriX Lite (Mac) and RadiAnt (PC) are two tools that we like.


Ordering a report

A relative of mine is sick and needs a second medical opinion, can I order a report from Diagnose.me on behalf of this person?

Yes, you can order a report for yourself as a patient, or on behalf of any of your friends and family.

What information do I need to have with me to order a second opinion from Diagnose.me?

It depends on your situation. We accept any combination of the following:

  • Medical images such as MRI scans, CT scans, PET scans, X-rays, and others
  • Blood work
  • Written medical reports
  • Biopsy and pathology results
Every situation is different and you can always contact us with any questions.

How do I send my medical data to my Diagnose.me specialist?

You can upload them online during the ordering process. You can also send it by regular post.

Can I stop in the middle of the order and come back to it later?

Yes.

How much will it cost me to get an online second opinion?

Each specialist chooses his or her own price. It varies from 50 to about 300 euros. You can find more information about our pricing here.

How long does it take to receive a report?

Usually 2-5 days depending on the specialist, though you can order an express report. To order an express report please contact us directly on info@diagnose.me.

Can I get my second opinion report in any language I want?

We support about 30 languages, with all translations done by a medical professional.


For Businesses

Do you offer services for clinics?

Yes, we offer services to imaging clinics, hospitals, and other healthcare providers. Please contact us for more information.

Do you offer services through corporate partners?

Yes, we offer a subscription service to insurance companies, banks, assistance service providers and other companies that provide the services to their clients as a no-cost benefit or for an additional fee (including white label). Please contact us at sales@diagnose.me for more information.